Loan Program Coordinator

QVCDC is a non-profit community development organization located in Ware, Massachusetts that serves the Quaboag Region. QVCDC is an alternative small business lender. QVCDC offers an array of programs to support small businesses and benefit low-income residents by reducing unemployment, providing education and career training, and creating job opportunities. POSITION TITLE: LOAN PROGRAM COORDINATOR Job Type: In the office and in the community - 40 hours weekly Location: 23 West Main Street, Ware, MA POSITION SUMMARY: The Loan Program Coordinator promotes the QVCDC/QVBAC loan programs through outreach in the Quaboag Valley region. The Loan Program Coordinator works with small business owners to determine their loan-readiness and guides them through the application process. The Loan Program Coordinator presents loan applications to the Loan Committee, prepares loan closing documents and maintains contact with borrowers post-closing. Specific areas of responsibility of the Loan Program Coordinator are: 1.Outreach and Lead Generation – Promote our loan program to potential borrowers, community organizations, banks and other community partners. Attend events representing QVCDC, including networking and industry events. Meet with current small business owners and entrepreneurs (some travel to business sites required) and determine their eligibility for various loan funding. Work with Executive Director to determine loan program goals. Maintain leads and loan pipeline in Portfol software. 2. Loan Application Development – Work with small business owners to identify financing needs and help them submit a complete loan package. Help small business owners with cash flow projections and business plans. Work with the Executive Director on underwriting. Present completed loan applications to our Loan Committee for approval. 3. Portfolio Management – Prepare closing documents for approved loans and follow-up with borrowers on required documentation including vehicle titles, insurance coverage, etc. Use Portfol loan tracking software. Occasional trips to the bank, post office and registry of deeds, etc. 4. Relationship Management – Maintain the borrower relationship, monitoring progress and recommend QVCDC services as needed. Maintain accurate files and oversee periodic collection of financial statements, insurance certificates, job creation reports and other reports required of borrower. 4. Collections – Contact borrowers with late payments. Work with delinquent borrowers to help them avoid defaulting. Work with borrowers to modify their existing loans. 5. Reporting – Maintain internal reports on inquiries, loans approved and loans closed. Prepare monthly, quarterly and annual reports for the board of directors and various funders. 6. General - Participate in regular staff meetings. Assist other team members as needed by answering the office phone, sorting mail, etc. Support other team members as needed by helping plan and attend events such as Local Impact and MACDC Lobby Day. Attend periodic trainings, regional or statewide meetings or other events. Some remote work may be possible after training. Other tasks or activities as assigned. ESSENTIAL QUALIFICATIONS • Bachelor’s Degree – preferably in business management, finance or an aligned field • Attention to detail is crucial. Ability to take initiative and ownership of projects • Ideal candidate will be proficient in Microsoft Office, especially Word and Excel • Ability to manage multiple projects, prioritize tasks and work both independently and collaboratively in a team environment with an open office • Ability to effectively interact with the public. Some public speaking is required. • Ability to speak, read and write in fluent English. • A valid driver’s license and daily use of a reliable vehicle. Mileage is reimbursed. • Being bilingual (English/Spanish) is a plus. SALARY DESCRIPTION: Starting hourly rate: $23 - $25 (commensurate with experience) BENEFITS: • Paid time off (up to 10 vacation days and up to 10 sick days for the first year, plus twelve holidays) • Subsidized Health & Dental Insurance after 90 days • CORE Retirement Plan with Employer Match • Flexible Hours/Days – some evening work required PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Sitting for long periods • Frequently required to sit, stand, walk, talk, use a keyboard. • Working in an open office environment • Some bending and stretching required. • Extensive use of telephone required • Manual dexterity required for use of calculator and computer keyboard. • Occasionally required to lift and/or move 20-30 lbs. • Specific vision abilities required by this job include vision, color vision and ability to adjust focus. The work environment includes indoor office environments or comparable spaces and community spaces with occasional exposure to outdoor weather when traveling to meeting sites. The noise level may vary Send Cover Letter and Resume to: Melissa Fales at melissa@qvcdc.org The Quaboag Valley CDC/BAC is an equal opportunity employer, lender and provider and does not discriminate on the basis of age, color, disability, family/parental status, national origin, race, religion, sex, gender identity (including expression), sexual orientation, marital status, income derived from public assistance programs, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA. The QVCDC is a 501 (c)3 non-profit organization, certified by the State of Massachusetts and CDFI (U.S. Treasury)." In accordance with federal law and US Department of Treasury policy, this institution is prohibited from discriminating based on race, color, national origin, sex, age, or disability. Submit a complaint of discrimination, by mail to US Department of the Treasury, Office of Civil Rights and Equal Employment Opportunity, 1500 Pennsylvania Ae., N.W., Washington, DC 20220, (202) 622-1160 (phone) (202) 622-0367 (fax) , or email crcomplaints@treasury.gov